- January 13, 2017
- Triple-S Management
Provide support by identifying training and development needs of business unitâ€™s personnel at all levels. Coordinate and conduct formal training and development programs, or courses based on the development plans of the corporation. Participate in creating innovative ideas and suggestions to improve business processes or products. Anticipate customer needs and act proactively to ensure their satisfaction. Ensure a high standard of training and facilitation. Recommend and develop organizational development plans and strategies to improve performance.
Assess training needs through surveys, interviews, focus groups, consultation or other methods with employees, managers, executives, instructors or customers. Design, develop, deliver or implement and evaluate organizational development programs, training activities and workshops. Develop tools and processes to meet current and emerging training needs. Develop and write new training plans, manuals, guides, presentations and materials. Promotes educational activities and participate in employee enrollment. Conduct training and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures. Prepares and distributes training aids such as instructional material, handouts, evaluation forms, and visual aids. Identify, evaluate and participate in the selection process of external trainers, instructors or training consultants. Design, monitor, record and provide tests to evaluate program effectiveness and participants learning. Develop alternative training methods if expected improvements are not seen. Monitor training costs to ensure budget is not exceeded. Setup and operate audiovisual equipment. Works with the computerized base program (Learning Management System) to comply with training documentation and regulatory activities. Maintain accurate training records and prepare related reports of the training activities and metrics as requested. Assess, design, develop and facilitate organizational development strategies and activities according to identified organizational or departmental needs. Provide counsel to business leaders and HR Consultants to develop training programs and organizational interventions that align with corporate strategy.
Bachelor’s Degree in Business, Education, Industrial Psychology or Human Resources, with one (1) to three (3) years of experience or Associate Degree with 60 to 64 years of college credit with three (3) to five (5) years of experience or Master’s degree preferable. Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training impact.
Identify trainings needs and recognize where changes and improvement can be made. Collaborates with business unit leaders, staff trainees, subject matter experts. Possess highly developed presentation skills. Ability to communicate information and ideas effectively, so others will understand and implement the suggested recommendations. Ability to make presentations in English and Spanish to groups of employees. Ability to an active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate. Read and understand information in work related documents, and ideas presented in writing or through spoken words. All employees are expected to support actively the metrics / indicators that will facilitate the accomplishment of the corporate and departmental objectives. In any opportunity during the performance of the tasks, the employee should: Maintain the minimum professional criterion of the job, complete all required trainings, and show commitment with compliance of Company’s policies and procedures. Treat all people with respect, assuring to provide an excellent service to our policyholders, participants, providers and clients, as well as with any employee or supervisor. Maintain composure in highly stressful or adverse situations. Maintain confidential the protected information which might have access as part of the job.