- January 13, 2017
- Triple-S Management
Participate in creating innovative ideas and suggestions to improve training, processes or products. Anticipate customer needs and act proactively to ensure their satisfaction. Provide support by identifying the training needs of others using a variety of methods. Coordinate and conduct formal training and development programs, or courses based on the development plans of the company. Ensure a high standard of design and facilitation in classroom and online training.
Design, plan, organize and monitor training activities and workshops. Develop and write new training manuals, guides, presentations and materials. Assess training needs through surveys, interviews, focus groups, or consultation with employees, managers, instructors or customer representatives. Promote training activities and participate in employee enrollment and documentation. Conduct training and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercise, group discussions, videos and lectures. Prepares and distributes training aids such as instructional material, handouts, evaluation forms, and visual aids. Identify, evaluate and participate in the selection process of external trainers, instructors or training consultants. Design, monitor, record and provide tests to evaluate training or program effectiveness. Develop alternative training methods if expected improvements are not seen. Monitor training costs to ensure budget is not exceeded. Setup and operate audiovisual equipment. Provide assistance to external and internal facilitators, as needed. Supports in tasks related to Learning Management System data, course design, rosters, evaluations reports and others. Maintain accurate training records and prepare reports of training activities, metrics and programs as requested.
Bachelor Degree in Education, Industrial Psychology, Business, or Human Resources, 2 to 3 years of related experience. Intermediate communication skills (spoken and written) in Spanish and English. Knowledge of media production, communication, and dissemination techniques and methods, principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Computer systems (hardware and software), Microsoft Office applications and audiovisual equipment
Possess excellent communication skills. Identify trainings needs and recognize where changes and improvement can be made. Collaborates with business unit leaders, staff trainers, trainees and subject matter experts to provide services. Possess highly developed presentation skills. All employees are expected to support actively the metrics / indicators that will facilitate the accomplishment of the corporate and departmental objectives. In any opportunity during the performance of the tasks, the employee should: Maintain the minimum professional criterion of the job, complete all required trainings, and show commitment with compliance of Companyâ€™s policies and procedures. Treat all people with respect, assuring to provide an excellent service to our policyholders, participants, providers and clients, as well as with any employee or supervisor. Maintain composure in highly stressful or adverse situations. Maintain confidential the protected information which might have access as part of the job